Terms of Service

Version 2026-09, in force from 25 September 2026. Until that dateversion 2026-08 applies.

1. General Provisions

  1. These Terms of Service set out the rules for using the LetsFly online platform available at letsfly.pl (the “Platform”).
  2. The Platform is operated by:
    Lets Fly Jan Rawwo
    ul. Jaworowa 9B, 82-300 Elbląg, Poland
    NIP (tax ID): 5783157699
    Email: kontakt@letsfly.pl
  3. Using the Platform constitutes acceptance of these Terms.
  4. The Terms are available free of charge on the Platform in a form that allows them to be downloaded, saved, and printed.

2. Definitions

  • Platform: the LetsFly website available at letsfly.pl.
  • Pilot: a registered user of the Platform who holds an account and may publish their profile and portfolio.
  • Visitor: a person using the Platform without registration who may send inquiries to Pilots.
  • Profile: a Pilot's public page containing their details, portfolio, and operating areas.
  • Directory: the public Pilot search on the Platform, including city service listing pages.
  • Inquiry: a message sent by a Visitor to a Pilot through a form on the Platform, starting a message thread hosted on the Platform.
  • Content: any material posted by users on the Platform, including photos, videos, descriptions, and profile data.
  • Free Plan / Premium Plan: variants of the Pilot account differing in limits and features, described in section 5.

3. Registration and Account

  1. Registration on the Platform is free of charge and available to natural persons who are at least 18 years old.
  2. During registration the Pilot provides their first and last name, email address, password (or signs in with Google), and a profile name (slug). The Pilot is obliged to provide true information.
  3. Registration requires accepting these Terms and the Privacy Policy and consenting to the processing of personal data.
  4. An account whose email address is not confirmed within 7 days is automatically deleted.
  5. The Pilot is responsible for keeping their password confidential and should not share their login credentials with third parties.
  6. The profile name (slug) cannot be changed after registration. It forms part of the Pilot's profile URL.

4. Usage Rules

Users of the Platform undertake to:

  1. Use the Platform in accordance with its purpose and applicable law.
  2. Not publish content that is unlawful, offensive, discriminatory, or infringing on third-party rights.
  3. Not take actions that could disrupt the operation of the Platform or compromise its security.
  4. Not use the Platform to send spam or unsolicited commercial messages.
  5. Publish only content to which they hold the relevant rights (copyright, image rights, etc.).
  6. Follow the Community Guidelines, which detail the content and communication standards on the Platform.

5. Free and Premium Plans

  1. A Pilot account operates on either the Free or the Premium plan.
  2. The Free plan includes: up to 12 photos and 3 videos in the portfolio (each video up to 90 seconds), video playback up to 4K, and access to the 20 most recent message threads in the inbox.
  3. The Premium plan includes: up to 60 photos and 20 videos (each video up to 5 minutes), full message history, the Premium badge, profile statistics, and a higher position in the Directory (see section 6).
  4. The maximum size of a single video file is 2 GB on the Free plan and 5 GB on the Premium plan.
  5. The Premium plan is currently not available for purchase; the Platform does not process payments. The Premium plan is granted by the Operator, in particular under the “Original Generation” (OG) program: the first 100 Pilots who publish a profile with at least one portfolio item receive the Premium plan free of charge for 12 months plus the lifetime OG badge.
  6. The Pilot is informed in advance about the upcoming end of their Premium plan and its consequences (section 8).

6. Directory and Profile Ranking

In line with the ranking-transparency requirements (Regulation (EU) 2019/1150 “P2B” and the Omnibus Directive), we describe the main parameters determining the order of profiles in the Directory:

  1. The Pilot decides whether their Profile is visible in the Directory (the “accepting jobs” setting). A Profile with visibility switched off is accessible only via a direct link and does not appear in the Directory or in the Platform's search results.
  2. Directory search results are ordered by the following criteria, in order of importance:
    • coverage of the searched location: Pilots whose declared operating area covers the searched place come first;
    • Premium plan: within each of the above groups, Premium profiles are shown before Free profiles;
    • distance: from the Pilot's nearest base to the searched place;
    • join date: newer profiles rank higher when the other criteria are equal.
  3. The Premium plan, currently granted free of charge and offered for a fee in the future, therefore influences a profile's position in the Directory. This is the only way ranking can be influenced: position in the results cannot be bought in any other way, and the results contain no hidden promotions.
  4. The verification badge (section 7) does not affect the order of profiles in the Directory.
  5. City service listing pages use the same ranking criteria.

7. Badges

  1. OG badge: a lifetime distinction awarded to the first 100 Pilots who publish a profile with at least one portfolio item. The badge is honorary and does not affect ranking.
  2. Verification badge: granted automatically after the Pilot's number is checked against the public register kept by the Polish Air Navigation Services Agency (PANSA). It requires an active register entry and at least one valid competency; the categories and their expiry dates are shown on the profile. Verification is free of charge for every Pilot.
  3. What the verification badge means: it confirms only that a valid PANSA register entry exists. It does not confirm the identity of the person using the account, it is not a warranty of service quality or a recommendation by the Operator, and at this stage it does not cover liability insurance. A Visitor should not treat it as the sole basis for choosing a Pilot.
  4. Pilot's declaration: by entering a pilot number, the Pilot declares and warrants that the number was issued to them and that they are entitled to use it. The register the Operator relies on does not disclose the personal data of the entry's holder, so the Operator confirms only that the entry exists and is active; attributing the number to an account rests on the Pilot's declaration.
  5. Consequences of an untrue or another person's number: entering a number not issued to the Pilot is a gross breach of these Terms and entitles the Operator to revoke the badge and to block or delete the account immediately, without prior notice. The Pilot bears sole responsibility for the consequences of an untrue declaration, including towards third parties and towards the person whose number was used. To the extent permitted by applicable law, the Pilot undertakes to compensate the Operator for damage arising from such a declaration, including satisfying justified third-party claims brought against the Operator on that basis. This provision neither excludes nor limits the Operator's liability for damage caused intentionally, nor any liability that cannot be excluded by law.
  6. A single pilot number may be attributed to only one account. A person whose number has been used by somebody else should report it to the Operator at the address given in section 18; after examining the report, the Operator revokes the badge held by the unauthorised account.
  7. The badge is revoked automatically once every competency tied to the entry has expired. The Operator may also revoke it manually if reasonable doubts arise about the entry, or about whether the account belongs to the person the entry concerns.

8. User Content

  1. The Pilot retains full copyright to the material they post on the Platform (photos, videos, descriptions).
  2. By posting content on the Platform, the Pilot grants the Operator a non-exclusive, royalty-free license to display, process, and make available that content as part of operating the Platform (profile display, Directory thumbnails, previews, and sharing images). The license is valid for the duration of the account.
  3. The Operator claims no ownership rights to content posted by Pilots.
  4. The Operator reserves the right to remove content that violates these Terms or applicable law, without prior notice.
  5. When the Premium plan ends, the Pilot has 30 days to adjust their portfolio to the Free plan limits (choosing which items remain visible) or to extend the Premium plan. After that period, items exceeding the Free plan limits are automatically hidden (they remain available in the pilot dashboard), and 3 months after being hidden they are permanently deleted. The Pilot is warned about the upcoming deletion in advance (30 and 7 days before).
  6. When a Pilot deletes their account, all their content (profile, portfolio, equipment, message threads) is permanently removed from the Platform and its storage systems.

9. Copyright and Takedown Procedure

  1. The Platform respects intellectual property rights. Posting content that infringes third-party copyright is prohibited.
  2. Anyone may report potentially unlawful content or content violating these Terms using the report button on a profile page. Reports are handled in accordance with the Digital Services Act (DSA).
  3. Copyright infringement notices can also be sent to kontakt@letsfly.pl, including:
    • a description of the copyrighted work concerned;
    • identification of the content on the Platform that infringes copyright (a profile link or a description of the material);
    • the notifier's contact details (name, surname, email address);
    • a statement that the notifier believes in good faith that the use of the material is not authorized by the copyright owner;
    • a statement that the information provided is accurate.
  4. The Operator will review the notice within 14 days. If the notice is found justified, the infringing content will be removed without delay.
  5. A Pilot whose content has been removed will be notified of the report and the reasons for removal. The Pilot may object if they believe the removal was unjustified.
  6. Repeated copyright infringements may result in the Pilot's profile being hidden or their account being removed.

10. Inquiries and Messages

  1. A Visitor may send an inquiry to a Pilot through the form on the Pilot's profile page. Providing an email address is required; a phone number is optional.
  2. An inquiry starts a message thread hosted on the Platform. The Visitor receives an access link to their thread at the email address they provided and can continue the conversation without creating an account. Email notifications do not contain message content.
  3. By sending an inquiry, the Visitor consents to their contact details (name, email, optionally phone number) being shared with the selected Pilot for the purpose of responding.
  4. The Platform acts as an intermediary in passing on inquiries and messages. Any further arrangements between the Visitor and the Pilot (prices, terms of cooperation, contracts) take place outside the Platform, and the Operator bears no responsibility for them.
  5. Message threads are retained for the lifetime of the account of the Pilot they were sent to. The Pilot may delete individual threads at any time. When the Pilot's account is deleted, all associated threads are permanently removed.

11. Pilot Reviews

  1. A review may only be left by a Visitor who previously sent an inquiry to that Pilot and whose job the Pilot marked as completed. The invitation to review is one-time and leads to a form behind a unique, personal link. The Platform does not accept reviews from people who have not contacted the Pilot through it.
  2. A review consists of a rating from 1 to 5 and an optional comment (up to 1000 characters). The rating, the comment and the reviewer's first name are public and visible on the Pilot's profile. The reviewer's email address is not published.
  3. A review is published automatically and cannot be edited or deleted by the person who left it, nor by the Pilot it concerns. The average rating is calculated automatically from all published reviews.
  4. A review must concern an actual engagement and is subject to the same rules as other user content (section 8). Reviews that are untrue, given in exchange for a benefit, self-authored, or that contain third-party personal data or unlawful content are prohibited.
  5. A Pilot who considers a review to breach these Terms may report it under section 8. The Operator examines the report and, if upheld, removes the review, stating the reasons for the decision. The Operator does not remove a review merely because it is negative.
  6. Reviews are retained for as long as the reviewed Pilot keeps their account and are permanently deleted together with it. Deleting a message thread does not delete a review.

12. Liability

  1. The Operator makes every effort to keep the Platform working properly and without interruption but does not guarantee its uninterrupted availability.
  2. The Operator is not responsible for content posted by Pilots, including its accuracy, completeness, or currency.
  3. The Operator is not a party to contracts concluded between Pilots and their clients and is not responsible for the quality of services provided by Pilots. The verification badge only confirms a valid entry in the PANSA register on the terms described in section 7 and constitutes no warranty or guarantee of service quality.
  4. The Operator is not liable for damage resulting from force majeure, technical failures, or actions of third parties.
  5. To the maximum extent permitted by law, the Operator's liability is limited to the value of fees paid by the user to the Platform (if applicable).
  6. The limitation in section 12.5 does not apply to liability that law does not allow to be excluded or limited. That includes liability towards a consumer and towards a natural person entering into a contract directly connected with their business where the contract is not of a professional character for them, and liability for damage caused intentionally.

13. Account Deletion and Suspension

  1. The Pilot may delete their account at any time through the pilot dashboard.
  2. Account deletion is irreversible and includes the permanent removal of all personal data, the profile, portfolio, equipment, operating areas, and message threads.
  3. Grounds for suspension or termination by the Operator. The Operator may suspend a Pilot's account or terminate the agreement to maintain it only on the following grounds:
    • a gross or repeated breach of these Terms or of the Community Guidelines;
    • posting illegal content;
    • using another person's pilot number, likeness, or portfolio (section 7.4);
    • manipulating reviews, in particular posting or commissioning false ones (section 11.4);
    • an obligation arising from the law or from a decision or order of a public authority;
    • an immediate risk to the security of the Platform or its users.
  4. Statement of reasons. When suspending an account or terminating the agreement, the Operator provides the Pilot, on a durable medium - by email to the address held on the account - with a statement of reasons naming the specific ground from section 13.3, the facts and circumstances the decision rests on, and how to contest it. The statement arrives no later than the moment the suspension takes effect.
  5. Notice period. Termination takes effect 30 days after the statement of reasons is delivered. During that period the Pilot may contest the decision or export their data (section 14). The period does not apply where the ground is a legal obligation, repeated posting of illegal content, or an immediate security risk; in those cases the decision may take effect at once and the statement of reasons follows without delay.
  6. What suspension does. A suspended Pilot's profile stops appearing in the Directory, in search, and on the city service pages, and the contact form is switched off. The Pilot keeps access to the dashboard, to their messages, and to the data export. Suspension removes neither content nor the account.
  7. Contesting a decision. The Pilot may contest a suspension or termination through the complaints procedure (section 15) or use the routes in section 17. The Operator reviews the submission and, if it is upheld, restores the account without delay.

14. Personal Data Protection

Detailed information about the processing of personal data, including processing purposes, user rights, and information about processors, can be found in the Privacy Policy.

15. Complaints

  1. Users may submit complaints about the operation of the Platform electronically to the email address indicated in section 1.
  2. A complaint should include a description of the problem and contact details enabling a response.
  3. The Operator will handle the complaint within 14 days of receiving it. Silence past that deadline counts as accepting the complaint.

16. Changes to These Terms

  1. The Operator reserves the right to amend these Terms.
  2. Pilots are informed of significant changes by email and by a notice in the pilot dashboard, at least 14 days in advance. The notice says what changes and from when.
  3. Once the changes take effect, the Pilot confirms in the dashboard that they have read the new version. Every confirmation is stored with its date and the version of the Terms it refers to, and forms part of the data available in the export (section 14). Until it is given, the Pilot keeps full access to the account.
  4. A Pilot who does not accept the changes may delete their account under section 13.1. Continued use of the Platform after the changes take effect constitutes acceptance.

17. Governing Law and Dispute Resolution

  1. These Terms are governed by Polish law.
  2. Any disputes arising from the use of the Platform will be resolved by the court having jurisdiction over the Operator's seat. This does not limit the rights of a consumer, or of a natural person entering into a contract directly connected with their business where the contract is not of a professional character for them - for them, jurisdiction is determined by statute.
  3. Consumers may use out-of-court complaint and redress procedures, including permanent consumer arbitration courts operating at the provincial inspectorates of the Trade Inspection (Inspekcja Handlowa) or the assistance of a district (municipal) consumer ombudsman. Details on amicable consumer dispute resolution are available on the website of the Polish consumer protection authority (UOKiK): polubowne.uokik.gov.pl.

18. Contact and Point of Contact

If you have any questions about these Terms, please contact us:

Email: kontakt@letsfly.pl

The same address is the single point of contact under articles 11 and 12 of Regulation (EU) 2022/2065 (the Digital Services Act). It serves direct electronic communication with users of the Platform and with Member State authorities, the European Commission, and the European Board for Digital Services alike. We accept correspondence in Polish and in English. Communication runs by email and does not require any automated tools.

Notices of illegal content go through the “Report profile” form on every Pilot profile - the electronic notice mechanism required by article 16 of that regulation. Section 9 describes how it works.